Zaxby's Front of House (FOH) Certification Practice Exam 2025 – Your All-in-One Guide to Mastering FOH Skills!

Question: 1 / 400

When providing change for the guest, which should be handed first?

Coins

When providing change for a guest, the proper procedure is to hand over the coins first. This practice is important for several reasons.

Firstly, presenting coins first allows for a more efficient exchange, as it is often easier and quicker for guests to receive the smaller denominations before the larger bills. It ensures that the coins can be securely placed in the guest's hand or pocket without mixing up with bills, which can happen if both are handed over simultaneously.

Additionally, giving coins first helps to maintain a clear order during the transaction. Offering the coins before the bills allows the guest to count their change easily, reducing the chances of confusion or disputes. Following this method fosters a smooth and professional customer experience, which is vital for service-oriented businesses like Zaxby's.

By adopting this approach, employees also adhere to industry best practices, further enhancing the quality of service provided to guests.

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Bills

Receipts

Change order

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